Privacy Policy | Alleppey Houseboats®
- Alleppey Houseboats ("Company", "us" or "we","Alleppey Houseboats") respects the privacy of the visitors to its website, Alleppeyhouseboats.in. ("Site"). This Privacy Policy is planned or meant to inform you of our policies and practices regarding the collection, use and disclosure of your Personal information which is automatically and anonymously gathered from you as soon as you submit to us or we gather it from you when you visit our website. To our terms and agreements you can register with us an user and thereby you are bound to accept all our privacy policies listed in our website which is effective from August 2010.
- This Privacy Policies is applied to all the users who visit our website including guests. "Personal Information" is information related to you which includes your name, address, contact number and email id and non-public information is associated with the preceding. "Automatically Gathered Information" is the information collected when you visit our site. If you have any questions or concerns, regarding this privacy policy, you should contact our Customer Support Desk at info@alleppeyhouseboats.com.
- This Privacy Policy is an electronic record in the form of an electronic contract formed under the information Technology Act, 2000 and the rules made there under and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature.
- This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.
- Please read this Privacy Policy carefully. By using the Website, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.
- By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.
- A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Alleppey Houseboats uses cookies to help Alleppey Houseboats identify and track visitors, their usage of Alleppey Houseboats website, and their website access preferences. Alleppey Houseboats visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Alleppey Houseboats’s websites, with the drawback that certain features of Alleppey Houseboats’s websites may not function properly without the aid of cookies.
Booking Policy
- For houseboat bookings for 21hrs, check in time is 12.00 Noon and check out time is next day morning 9.00 AM. Any delay in check in will not be compensated for check out time.
- All food at houseboat will be of fixed menu, inclusive of all applicable taxes.
- A/C will be working only between 9.00 PM to 6.00AM for Deluxe Houseboat
- Houseboat will be anchored from 5.30 PM to next day morning 8.00 AM due to government ban on using the boat during this time.
- Guests must make sure about all their belongings before disembarkation as further claims will not be entertained.
- If the AC breaks down due to unexpected technical snag, stay in same boat continues on non AC terms and the client is eligible for reimbursement of maximum Rs 1000.
- Self-cooking is prohibited and therefore guests will have no access to Kitchen. Custom food can be arranged at an extra cost and should be settled directly to the boat crew before disembarkation.
- Soft drinks and meek beverages can be ordered at an additional cost as per tariff on spot.
- Unruly behaviour and mannerisms from guests will not be tolerated and the matter will be reported to the concerned authorities immediately.
- Any damage caused to houseboat due to carelessness of the guests, their children or wards must be compensated by guests themselves to the houseboat owner before disembarkation.
- As a safety measure, guests must strictly adhere to the instructions of crew members while check-in, check-out, cruising, anchoring and docking of boat.
- Children’s responsibilities and safety wholly vested upon parents during their stay at boat.
- Any unspecified, unanticipated direct or indirect expenses, must be settled by guests directly before disembarkation.
- We do not take any responsibility for any loss, injury or damage to person or anything due to any incidents beyond our control.
- We do not have any insurance policy and it is the traveller’s responsibility to make sure you have enough insurance coverage. All luggage & personal property’s are at the guests risk at all times.
- As per Goverment regulations, Indian nationals required to provide a proof of identity in orginal for the primary guest in each room such as Driving license, Voter’s ID, Adhar card or passport at the check in time.
- All foreign nationals are required to produce their orginal passports and visa, and those working in India, residential permits as well, at the time of check in.
- All disputes will be subject to jurisdiction of Cochin courts only.
Clild Policy
- Below 0-5 Years(Kids): For Single child below 6 year old, complimentary stay & food with parents. Only one child will be permitted per room.
- Above 6-11 Years(Child):For child above 6 year old and below 12 year old, additional extra charge(Rs 500-Rs 1000) applicable and this child has to share bed space with parents.
- Above 6-11 Years(Child):For child above 6 year old and below 12 year old, additional extra charge(Rs 500-Rs 1000) applicable and this child has to share bed space with parents.
- Above 12 Years(Adult): All Children from the age of 12 years will be treated as adults, will be charged (Rs.1000-2000) with extra bed & all meals and taxes.
Cancellation Policy
- If unexpected circumstances should arise and impact your holiday plans, we would be glad to assist you with the cancellation procedures and refund your money.
- Cancellation charges up to 30 days from the date of Check in will be 10% of the total cost of package.
- Cancellation charges up to 10 days from the date of Check in will be 25% of the total cost of package.
- Cancellation between 09-07 days from the date of Check in will be 50% of the total cost of package.
- Cancellation between 06 days from the Check in will No refund.
- No refund on peak season between 20th December to 10th of January.
- No refund for the cancellation done after the tour/service starts or partially used.
Refund Policy
- In case of refund, bank charges and cancellation charges will be deducted from the advance.
- All cancellations should be intimated through email: info@alleppeyhouseboats.com. Cancellation through the WhatsApp, Message and over the phone will not accept. And the refund policy will be effective from the date of receipt of this email.
- All refunds will be processed within two weeks on receipt of E-mail.
Photo ID Policy
- As per government directive, it is mandatory for all guests to show their valid Photo ID at the time of Check-in, which can be in the form of “Passport and Visa Copy, Driving License, PAN Card or Voter ID Card." In case of failure to produce the necessary proofs, the houseboat operator reserves the right of refusal.
Rights over Intellectual Property
- “Alleppey Houseboats®” logos and name used on the website are protected by international Trademark laws. As such, they are strictly the property of Alleppey Houseboats and third parties are not allowed to use them until and unless getting an approval from the respective company.
- Pictures, Photos, Graphic Charts, Texts and Data published on the website may not be altered/ transferred/reproduced without prior approval from Alleppey Houseboats. You may cite or refer to the information on this site and make copies of the information for your own non-commercial use.
Privacy Policy Changes
- "Alleppey Houseboats®” reserves the right to change this policy at any time by notifying users through a notice posted on. Alleppeyhouseboats.in or by email, of the existence of a new privacy policy or any updates.
